Returns & Exchanges | Gentle Giants | Elephant Jewellery – Gentle Giants Shop

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Returns & Exchanges

If you are not 100% happy with your jewellery, you are welcome to contact us within 14 days of delivery to request a return or exchange. Please email us at hello@shopgentlegiants.com and we will guide you through the process. 

After we have provided you with the return address, please return your items within 14 working days. Items returned after 14 days will not be eligible for an exchange or refund. 

Return/exchange broken or defective item(s):  You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.

Unfortunately, we are unable to cover the return postage costs. However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you. 

Once your package has arrived at our facility it will take a few days (in rare cases it can take up to 14 days) for us to process your request. During this period our team will verify and account for everything you have sent us. 

We will get in touch with you via email to confirm we have received your return and finalise the process. 

Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it.